How New Relic Centralized Workplace Operations Across 18 Countries with Gable

The challenge

New Relic supports more than 2,500 employees across 18 countries. 60% of the workforce is remote; the other 40% is hybrid.

Kim Camacho, Director of Employee Experience & Community at New Relic, runs employee experience, social impact, inclusion & belonging, and real estate for the company. Her real estate footprint includes 9 direct-lease and serviced offices.

Two years ago, the workplace stack at New Relic looked like many companies in transition: one vendor for global coworking, another for desk reservations and visitor management. Each tool handled its slice, but none connected, and several began to fall behind as New Relic’s needs evolved.

"The platforms we previously used weren’t able to help with our evolving needs. Previous vendors offered limited coworking options. This was frustrating for everyone, not just our internal staff, but for visitors to our offices, including our customers."

Two operational issues sat under the user experience problems. Billing reports were unclear, and questions about charges came back slowly, if at all. The customer service rep on the account also turned over multiple times, and each new contact had to relearn the basics. Kim’s team ended up spending more time managing vendors than supporting employees.

Goals

• One platform for coworking, desk reservations, and visitor management
• Clear visibility into spend and usage across all offices
• Self-serve workflows that didn’t pull staff time into manual check-ins or billing audits
• A workplace foundation built for a workforce where most people don’t come into an office

Why New Relic chose Gable

Kim’s team ran an extensive vendor evaluation. The criteria were specific: a single product had to handle coworking, desk reservations, and visitor management without manual workarounds, and the data had to back real estate decisions.

"Our team did an extensive vendor search and comparison, and Gable came out as the best option for us. We wanted a consolidated platform, one that could handle all of our unique needs, from coworking spaces to visitor management to desk reservations." — Kim Camacho, Director of Employee Experience & Community

What changed in year one

Visibility into office and coworking spend

Before Gable, Kim’s team could see overall costs but couldn’t always trace them back to specific spaces, regions, or teams. After a year on the platform, the picture is sharper, with reports that they can cut multiple ways.

"The biggest change in year one is we now have visibility into office and coworking space usage and costs", says Kim.

Time back from billing reviews and manual check-ins

The reporting Kim’s team relies on now was once a manual exercise. Pulling spend numbers meant cross-checking statements line by line, and signing in visitors meant a person at the front desk.

"Gone are the days of spending time poring over billing statements to understand program spend, or manually checking in employees."

Customer service that holds up through account changes

Kim has worked with three different Gable customer success reps in her first year on the platform.

"The product meets our needs, and the customer service is exceptional. All of our reps have been amazing and completely focused on our needs. New Relic is a happy customer." — Kim Camacho

About New Relic

New Relic equips businesses with the trust and confidence they need to thrive in the AI era. The New Relic Intelligent Observability Platform is the leading AI-strengthened platform designed to unify telemetry and business outcomes, bringing intelligence and automated actions to the most complex digital environments. Headquartered in San Francisco, the company employs more than 2,500 people across 18 countries.

Manage your hybrid workplace with Gable. 

Give your teams access to coworking spaces worldwide, manage your office spaces, check in visitors, organize events, and access real-time data and analytics: all in one easy-to-use, AI-powered platform.